Product information

Operator Connect & Teams Phone Mobile are designed for customers looking for replace all or part of their existing telephony solution with Microsoft Teams Phone System.

It is based on direct connection to Telia’s core telephony network, enabling customer to directly manage their phone numbers in Teams Admin Center. The connection between Telia and Microsoft is through a private peering, where fiber cables are attached and allowing a secure, high quality and geo redundant solution. Phone numbers are uploaded to your 365/Teams tenant by Telia’s order tools via API’s to Microsoft, enabling the full potential of Teams Phone incl. Teams Call Queues, CoPilot (AI) and certified partner devices and applications.

Other Teams integrations are often based on a PBX/UC solution that is connected to Teams (often via Internet).  The benefits of these solutions include the ability to keep the existing UC/PBX solution while adding the Teams App as a softphone for the users that require it. The disadvantage is that if you want to have many Teams Phone users you will have two systems for user-experience, license cost, administration and support.

Teams Phone Mobile integrates your SIM-enabled mobile number through Microsoft Teams. This allows you to use many Teams features during the mobile call; for example, you can easily move an ongoing call to Teams, your colleagues will see your status as “Busy in a Call,” and you get a unified call history on both your mobile phone and Teams.

It also offers you a cost-effective solution, especially when you only use the mobile number for the users. No extra cost for fixed call charging, since all calls made for the mobile number are included in your mobile subscription, often including all domestic calls.

While traveling abroad, you can configure the Teams App to handle your mobile calls and avoid roaming charges, as calls will be billed as if made from your home country. This feature is particularly advantageous when traveling outside the EU/ESS region, such as to England, Turkey, or the USA.

Teams Phone Mobile is a Microsoft designed integration for Teams in the mobile network. where Telia is one of the operators that offers it as an addon for mobile subscriptions
More info, read the Datasheet – Teams Phone Mobile

Telia provides fixed and mobile phone services (Teams Phone Mobile) in Sweden, Norway, Denmark, and soon Finland. For wider global coverage, you can add numbers via other local operators for Operator Connect/Teams Phone Mobile, Microsoft Calling plans, or Direct Routing. All numbers are managed in the Teams Admin Center, enabling internal calls and Call Queue configurations across countries.

All Teams users who need to be configured with a phone number require the Microsoft 365 Teams Phone Standard license. This license is included with E5 subscriptions and is available as an add-on for E1, E3, and Business subscriptions.
More information about licenses can be found here : Microsoft Teams add-on licenses

Operator Connect and Teams Phone Mobile is a solution designed by Microsoft in collaboration with operators, fully supporting Microsoft’s roadmap for Teams. Some of the implemented features include:

• Voice Isolation, an AI-enabled feature, enables you to record your voice, and all other voices or background noises can be filtered and removed for the call
• Copilot can act as a virtual assistant, capturing essential information so you can focus on customer interactions. During or after the call, Copilot can summarize the conversation and create action points that can be saved or shared.

Above features are today supported with calls from the Teams PC App.